Terms & Conditions

TERMS & CONDITIONS

Our website online store roarrepublic.com (ABN: 18 782 665 899) is committed to protecting the privacy of individuals that visit our site.  Roar Republic maintains an accurate understanding of your need and also provides you with timely updates at all times.

To facilitate the above it is sometimes necessary to collect user information and collate that information in a database. We collect information from you when you complete a transaction, register as a member online, sign up to receive email communications from us, participate in a competition/promotion/survey, email to request assistance or product feedback. This information may include that such as name, age, gender, email address, phone number, postal address, billing address, password, credit card, debit card numbers and IP address. We may use your information collected online to fulfill and process your orders.  Information may be collated to monitor feedback and respond to your product suggestions, to sell you a product or to provide you with information about new products and Roar Republic news. Data is also collected to allow us to better service you in responding to your customer service requests. No information is maintained in publicly accessible computers or internet servers. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.

All email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue.

Roar Republic

PO BOX 157
COOGEE NSW 2034
Email: info@roarrepublic.com.au 

Roar Republic is constantly attempting to improve its products and to assist with this additional information may be requested from you. It is optional if any further information is provided by you and left entirely to your discretion. No penalty whatsoever will be imposed if you decline to provide this information. All information will be retained and stored securely by Roar Republic. This information may be matched to other data held in our database.

By using the website, you agree to accept the privacy policy and site’s terms and conditions, if you do not agree to the terms of this Privacy Policy or the terms and conditions, you should not use the site.

COOKIES AND THIRD PARTY TRACKING

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site, site functionality such as saving your cart, targeting and advertising in order to work on providing you the best customer experience possible.
Roar Republic may engage a third-party service provider to conduct services such as competitions, surveys, advertising, social media management and to analyse site usage. We use these tools to help us improve our services, performances and user experiences. We do not share personal information that we collect directly with these third parties, however these third parties may collect personal information directly through the use of cookies and other tracking technologies. By using our site, you agree to us placing these sorts of cookies on your device and accessing them on your next website visit. You change your browser settings to prevent cookie use, however this may affect the levels of functionality you experience on our site.

DISCLAIMER

The content available on the Site is provided on an “as is” basis.  Roar Republic does not represent that the information contained in the Site is accurate, comprehensive, verified, complete or error free.  Roar Republic will attempt to keep the content on the Site up to date. The content on the Site is liable to change at any time. Roar Republic does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website.

TRADEMARKS

The images, logos and names on the Site are owned by Roar Republic and are licensed to Roar Republic under licence agreement ABN 18 782 665 899.  All rights are reserved.  You must not copy or use those trademarks, unless expressly authorised in writing by Roar Republic.

PROTECTION OF YOUR INFORMATION

We take the privacy and security of your personal information seriously and we use a number of procedures and processes to ensure the security and integrity of your personal information. However, no data transmission is completely secure Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorized access, and modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.

 
CHANGES TO THIS POLICY

Please note that this Privacy Policy forms part of the Terms and Conditions for use of the website and forms part of the Agreement between you and us. We may, from time to time, make changes to this Privacy Policy, in whole or part, at our own discretion. Any changes will be effective immediately and depending on the nature of the change, we may announce the change on the Site or by email if we have your email address. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes.

PRIVACY POLICY

Roar Republic strives to ensure security, integrity and privacy of personally identifiable information of its customers. Roar Republic uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website roarrepublic.com.au uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry standard encryptions.

Roar Republic ensures that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order.

Roar Republic does not disclose information entered on our site to any external organisations or third parties.

Please note: your email address will be used to receive information about new products and special offers when you subscribe to Roar Republic email updates. If you do not wish to receive updates, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.

In the event that you have forgotten your password, you can request a new password to be sent to your registered email address. Alternatively, you can email info@roarrepublic.com.au for assistance and you will be sent a new temporary password to your email address. Upon receiving your new temporary password, you may change it in your ‘My Account’ tab for added security purposes.

Roar Republic may suggest third party links from other sites to our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.

Where Roar Republic allows you to email products to another person: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify Roar Republic, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003.

PURCHASES & PAYMENT
Customers must provide Roar Republic with complete and accurate details when making purchases. Roar Republic is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.  
All of our prices are in AUD, Roar Republic is not responsible for varying currency conversion rates charged by customers’ banks.
 
Customers will receive an invoice confirming the order once Roar Republic receives payment either through Credit Card, PayPal and After Pay. 
Afterpay is a service that allows customers to pay for purchases over 4 equal instalments due every 2 weeks.
To make a purchase using Afterpay you must, have an Australian residential address, have a valid email address, mobile number, be the holder of an eligible credit or debit and be over 18 years old.
How to use Afterpay, add garments to your shopping cart to the maximum value of $1000. Choose Afterpay as your payment method at checkout, register or login to your afterpay account and confirm payment.
Further information, for the first time user of Afterpay the first payment is required at the time of purchase. If you wish to return purchase partially or in full please adhere to our returns/exchange/refunds process. Any future payments for that item and/or any instalments that you have paid will be processed in accordance with Afterpay return policy. If a payment is not processed on or before the due date, late fees will apply. Please contact Afterpay as soon as possible if you wont be able to pay on time.
For further full terms and conditions or if you need further questions answered please follow the link to Afterpay Service here.
https://www.afterpay.com/en-AU/terms-of-service
 
Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. Your credit card number cannot be viewed by Roar Republic or any third party.
 
We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person’s details, Roar Republic will report all transaction information to the Australian Federal Police and banking authorities.
ORDER PROCESSING

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales, Australia.

Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFORMATION page.

CANCELLATION

After placing an order, you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.

Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Roar Republic. In addition, Roar Republic reserves the right to decline or cancel any such orders.

FAULTS & FAILURES

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

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